The Complete Car Cosmetics Team
All our team are highly valued, skilled and individually hand picked for their strengths within their specialist fields.
Our paint refinishing specialist team consists of Karl Gibson and Oliver Peake. Both of them have received qualified Lesanol product training, undergone quality assessment by an AkzoNobel trainer and they are all certificated.
Karl is a fully qualified and registered A.T.A Accredited senior paint technician, this qualification demonstrates both Karl's and our commitment to the quality of our finished product.
All his certificates can be found being proudly displayed in our customer reception area.
A perfectionist in paint and polish, Karl is very capable of applying his knowledge to ensure a flawless finish in all his work.
Karl has 22 years experience, 18 years within bodyshops, 8 years as an ATA senior paint technician, gaining experience and qualifications whilst working at large dealership based bodyshops as well as smaller independent repair centres.
Karl's hobbies include: spending time with the family, running, weight training and 5-a-side football.
Oli predominantly carries out what are known as 'smart repairs'.
This term is used for the smaller, localised type repairs, to paintwork and alloy wheels.
Damage such as bumper scuffs, stone chips, alloy wheel kerb damage can typically be repaired in just one working day, causing minimal inconvenience and these are still covered by our satisfaction guarantee.
Oli is also quite the magician when it comes to restoring the deep gloss in your vehicles current paintwork, using methods such as machine polishing Oli can make all those annoying minor scratches and traffic film (that reduce gloss) disappear!
Oli's hobbies include: gym training, eating out and as a keen rams supporter, football.
Our specialist panel team consists of Daniel Hurt. Dan has a great number of years experience, this shows in the quality of repair and preparation of EVERY vehicle, whether it's a Transit van or a prestige vehicle.
Dan specialises in the fine art of panel beating, taking on the more tricky, challenging panel repairs.
There's not a lot that we throw at Dan that he can't handle, an absolute wizard with our specialist dent pulling equipment and a master craftsman at shaping filler.
Dan is also highly experienced in the removal, fitting and re-aligning of body panels.
Dan's hobbies include: family activities, football and relaxing with a cold drink!
Collections, Drop-Offs, Valeting & Cleaning
Ray is a key member of our team who whilst taking his job seriously, also brings a lighthearted bit of fun and humour.
Quite often Ray will collect / drop off customers and the feedback we receive is great, everyone loves Ray!
One of his responsibilities is ensuring vehicles are valeted before being collected, the finishing touch is incredibly important to us and Ray prides himself in his standards.
Ray also maintains our workshops, ensuring everywhere is kept spotlessly clean from wall to wall, the floor well swept, bins emptied and everything in its correct place.
Ray's hobbies include: spending time with the family, playing cards and holidaying.
Reception & Administration
Sarah has been in the motor trade for over 20 years, carrying out reception and administration duties.
Sarah manages our front-of-house operations, from the initial warm greeting, to ensuring customers are kept up to date with booking / repair progress.
Another daily duty that Sarah carries out is follow-up / update calls, this is important for us to ensure that:
- The estimate has been received
- The estimate is correct
- The estimate is competitive
- All the benefits of our service have been explained
- Any additional work is authorised and any change of completion time explained
- Customers know if any additional parts are required and when their car is going to be ready for collection
Sarah also liaises with suppliers to ensure all parts required are ordered on time to coincide with the vehicles arrival on site.
Sarah's hobbies include: family activities, dancing and swimming.
Cleaning & Presentation
As a family business we like to involve our family, Isobel is Sarah Nelson's mum.
Isobel comes in twice a week to keep our customer reception and canteen areas immaculately clean.
Our customers and visitors often comment upon the standards of presentation.
Isobel takes great pride in her work and enjoys being part of the team.
Isobel's hobbies include: art work and horse riding.
Sarah has been heavily involved with Complete Car Cosmetics since the inception and has also been in the motor trade for many years, working with high-end brands such as Audi, Mercedes and Lexus.
Sarah has a great eye for detail and is responsible for areas such as:
- Credit Account management
- Health and safety
- Social media / website
- Equipment maintenance recording
- Sarah's hobbies include: family activities, gym training and skiing
Chris has a great passion for Cars, motorbikes, bikes (anything with wheels really) and from a very young age, has always been obsessed with them!
At 16 years old Chris was thrilled to begin working in the motor trade as an apprentice at the Derby VW / Audi dealership in 1991 and was right in his element.
After completing his apprenticeship, the next 7 years were spent at Toyota Manufacturing UK, repairing bodywork on brand new vehicles to a very high standard, gaining recognition in specialist areas such as paintless dent removal.
Not the biggest fan of the night shift, it was time to move back into the accident repair business and the next 8 years were spent working his way up the ladder to become business manager at a prestige bodyshop.
In 2007 Chris finally decided it was time to start his own business and that's when Complete Car Cosmetics was born.
Even through the 2008 recession the company has seen consistent growth, unrivalled quality of service and finish being amongst the business's core philosophies.
Chris manages the day to day running of the workshop, estimating and direction of the business.
Chris's hobbies include: family activities, road & mountain cycling, strength training and running.